Case Study in Endurance: 20+ Years with CMPC
Case Study Overview
At HS Agency, we don’t just provide logistics services — we build essential, enduring supply chain foundations.
For over two decades, we have proudly served as a core strategic partner to CMPC, one of the world’s leading forestry, pulp, and paper companies based in Chile.
This long-standing relationship demonstrates our deep expertise in complex global freight, specialised cargo, and the critical demands of the pulp and paper industry.
- Client: CMPC (Chile)
- Partnership: 20+ Years
- Scope: Global freight, customs, warehousing
- Markets: South America → UK & Europe
The Challenge
Global Scale, Precision Delivery
CMPC operates on a massive global scale, requiring reliable, secure, and fully compliant shipment of high-volume, specialised raw materials from South America into the UK and Europe.
Any disruption impacts manufacturing lines, contractual commitments, and downstream customers - making precision and regulatory control non-negotiable.
The Solution
Two Decades of Unbroken Trust
HS Agency provides consistency, compliance, and long-term operational stability across complex international trade lanes.
By combining proven expertise with efficient operational processes, we ensure goods move reliably through every stage of the supply chain.
Our dependable approach allows CMPC to operate with confidence, minimise disruption, and maintain continuity across global markets.
Specialised Cargo Mastery
Bulk commodities handled under strict condition controls to protect quality and prevent moisture damage.
Global Compliance
Ironclad customs, freight, and phytosanitary processes including ISPM-15 for seamless UK entry.
End-to-End Reliability
Consistent movement from Chilean ports to UK warehouses and final destinations.
Strategic Account Management
Dedicated specialists aligned to CMPC’s trade lanes, contracts, and growth strategy.
“Working with HS Agency isn’t a transactional relationship — it’s a true partnership. To trust a logistics provider with our most critical raw materials for over 20 years speaks volumes about their reliability.
They manage the complexity of global customs and specialised cargo so we don’t have to. HS Agency is a proven, indispensable extension of our European supply chain team.
In the pulp and paper industry, consistency is everything. HS Agency understands the nuances of shipping from Chile to the UK better than anyone — and delivers on time, every time.”
This partnership reflects HS Agency’s ability to manage risk, ensure compliance, and deliver long-term operational stability for globally scaled manufacturers operating in complex international markets.
Talk to Us About Your Logistics